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 Townhill Medical Practice

 Guards Avenue, Caterham, Surrey, CR3 5XL
Tel: 01883 331900    

Welcome to Townhill Medical Practice


We are a four partner practice that strives to provide high quality medical care to patients from Caterham, Chaldon and some neighbouring areas. We offer a personal approach to healthcare from purpose-built premises and all staff are committed to improving the service we provide to you. Our doctors, nurses and the supporting team will be pleased to welcome you as patients to our practice.


We are very proud to have served our local community for over three decades. As well as providing a wide range of general practice services for the local population, we have also been a training practice for many years, supporting the professional development of generations of future GPs.


We are one of the centres within East Surrey CCG for local GPs referring their patients for special cardiac investigations.


Wheelchair access for the disabled is provided throughout the building.


This website has been designed to tell you about the practice and the services we offer.





Dear Patients,


As pressure on Primary Care NHS Services continues to increase we are pleased to announce that we are working with Push Doctor to provide additional appointments to our patients at Townhill.


It works in the same way as Facetime/Skype, but the consultation takes place in the comfort of your own environment and you can book an appointment at a time that suits you. The app is easy to download and use; you will only have to set up an account once. All you need is a webcam, or a smartphone with a front facing camera to use this service.


The Doctors available are fully qualified and experienced; they also have access to your notes, so they can do everything that a Doctor based at the surgery can do, apart from physically examine you.


If the Doctor does feel you need to be seen in person, they can make an appointment in a timely manner at Townhill.


Please ask reception if you require any further information.


Please be advised this service is completely free of charge for Townhill patients.




Practice Planned Staff Training Event


Please note the Practice will be closed from 12:30pm on Wednesday 21st November 2018 for staff training. If you require medical assistance after 12:30pm please call 111.


If the emergency is life threatening, please dial 999.


The Practice will re-open at the normal time of 8.00am on Thursday morning.





Thursday 15th November - Telephones are operational again. Thank you for your patience.





Wednesday 14th November UPDATE - we are still experiencing technical difficulties with our telephones and are still unable to recieve any calls. We are hoping this issue will be resolved overnight. The surgery will be open as usual from 8am tomorrow morning. For urgent medical advice please contact 111 or 999 if appropriate. We once again apologise for the inconvenience caused.



Wednesday 14th November 2018 - We are currently experiencing technical difficulties with our telephones and unable to answer any calls. It is a nationwide problem and the telephone company are working hard to fix. Please accept our apologies for any inconvenience caused.


Introducing our Health Champions


We are very pleased to welcome to the Practice our Health Champions. There are 16 volunteers who are working alongside our staff with the aim of building on an already social and friendly community. 


When you are next in the Practice you will get the chance to meet some of the Health Champions face to face and can be recognised by their identity cards. The Champions are able to advise you of the many services available locally and will be pleased to assist you with matters such as the check-in machine, registering for our on-line services or using the blood pressure machines.


Over the next few months the Champions will be organising some events and activities that you can join in, designed to meet new people and have a good time. The first event organised is a coffee morning being held every Thursday from 10am to 12pm in the John Howard Room on the first floor. Please come along and join them.


We will keep you updated as more activities are organised.



Ear Syringing


Due to increasing pressures and demand for nursing time and other essential services that are prioritised, ear syringing appointments are no longer available at the Practice. For blocked ear self-care guidelines and where you can have your ears syringed, please click here

GDPR - Privacy Notice

Please click on the links below to read our Privacy notice and for more information explaining what happens to your data. 

Privacy Notice

Website Privacy Notice



Additional GP Appointments

Please contact the practice for details on additional appointments which have been made available for East Surrey patients to book at the new Tandridge hub. 


Caterham Dene Hospital

Church Road




Monday-Friday 4-8pm

Weekends and Bank Holidays: 8am-2pm


Please note that capacity is limited and has been shared across the East Surrey Practices. All appointments must be pre-booked by the Practice so please do not attend without an appointment as it will not be possible to see you.



On-Line Services

The benefits of registering for our on-line services are:

  • Book an appointment with a GP up to 3 weeks in advance
  • Book an appointment on the day - a certain amount of GP appointments are released at 7:55am on the day for on-line users.
  • Order repeat prescriptions
  • View your medical records including test results

If you wish to register for Townhill Medical Practice's online services, click on the 'On-line Services' tab at the top of the page to find out further information and download the registration form. 


CQC Report 2016

We are pleased to announce we passed our recent CQC inspection with a GOOD rating throughout. 

To view the findings please click here .



CCG's Patient Round-up Newsletter

To see the October 2018 edition of Patient Round-Up please click here. Patient Round-up gives information locally and nationally regarding the NHS and opportunities to become more involved with the work of the health service.





If you would like to provide feedback about your recent visit to the practice, please follow this link www.iwantgreatcare.org or NHS Choices. Your comments are always welcome.



Caterham Dene Minor Injury Unit (MIU)

The Minor Injury Unit is available to patients aged 18 and over and will see patients with minor injuries and minor illness.

Open every day between 8:00am and 8:00pm


(The last patient is seen at 7.30pm, although the unit is open until 8pm patients have to arrive by 7.30pm)

The address is Caterham Dene Hospital, Church Road, Caterham, CR3 5RA.


National Diabetes Audit (NDA)

Townhill Medical Practice is taking part in an important national project about diabetes care and treatment in the NHS. This project is called the National Diabetes Audit (NDA). To take part we will share information about your Diabetes care and treatment with the NDA. The type of information and how it is shared is controlled by law and enforced by strict rules of confidentiality and security. Taking part in the NDA shows that the Practice is commited to improving care for people with Diabetes.


If you do not want your information to be used, please inform Reception, your GP or Nurse. This will not affect your care.

Accessible Information Standard

If you would like to receive information from us in an alternative format eg. large print or easy read, or if you need help communicating with us, for example if you use British Sign Language, please let us know.







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