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 Townhill Medical Practice

 Guards Avenue, Caterham, Surrey, CR3 5XL
Tel: 01883 331900    
If you change any of your contact details, please inform us as soon as possible.

Welcome to Townhill Medical Practice!





If you have travelled from China or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus. Please do NOT leave the house, instead ring 111 if:

- You have been in China in the last 14 days and develop cough, fever or shortness of breath; or

- You have been in Wuhan or Hubei Province in the last 14 days or have been in contact with someone confirmed as having Coronavirus, even if you feel well.





We are pleased to tell you that you can now self refer to Physiotherapy. For more information and to download the link please visit






We are pleased to tell you that you can now book blood test appointments using our Online Services. We have clinics available on Tuesdays and Thursdays between 8am and 1pm. An additional clinic is also available on Wednesday mornings but can only be booked through Reception. A blood test can only be booked if the test has been requested by a clinician and a form has been raised. Nursing appointments for smears, contraception, injections and dressings etc still need to be booked through the Practice as usual. If you haven't already registered for our Online Services we highly recommend that you do so. You can register by coming into the surgery to fill in a form and present your ID to Reception. If you wish, you can pre-download the form on the 'Forms to Download' section on our website.



We have been live with our new triage system for over a week now! We do request that you phone us after 9am if you do not require a same day appointment as this is a quieter time. Any feedback on the new appointment system would be most welcome.




Dear Patients,


 Please click here to view more information on these changes or view the images below






We are still booking appointments for Flu Jabs!

Please phone us on 01883 331900 to make an appointment. We hope you will support your local Practice by booking in at the surgery should you wish to have your vaccine this year. We currently have plenty of availability with our Nursing Team over the coming weeks.


If you do not wish to have your Flu Jab this year please let us know so we can update your record accordingly. 





Repeat Prescriptions Update

Please be advised that all repeat prescription requests will now take 3 full working days (72 hours) to process. If your request is left until the last minute we may have difficulty processing it in time.

Your Prescription can be requested as normal by post, in the boxes in Reception or by using our On-line Services. For more information about On-line services please visit the 'Repeat Prescriptions' tab at the top of the page.

Please note, we are unable to accept prescription requests by telephone. 

On-Line Services


The benefits of registering for our on-line services are:

  • Book an appointment with a GP up to 3 weeks in advance
  • Book an appointment on the day - a certain amount of GP appointments are released at 7:55am on the day for on-line users.
  • Order repeat prescriptions
  • View your medical records including test results

If you wish to register for Townhill Medical Practice's online services, click on the 'On-line Services' tab at the top of the page to find out further information and download the registration form. 





Like our page on https://www.facebook.com/townhillmedicalpractice/ for latest practice news!!





Dear Patients,


As pressure on Primary Care NHS Services continues to increase we are pleased to announce that we are working with Push Doctor to provide additional appointments to our patients at Townhill.


It works in the same way as Facetime/Skype, but the consultation takes place in the comfort of your own environment and you can book an appointment at a time that suits you. The app is easy to download and use; you will only have to set up an account once. All you need is a webcam, or a smartphone with a front facing camera to use this service.


The Doctors available are fully qualified and experienced; they also have access to your notes, so they can do everything that a Doctor based at the surgery can do, apart from physically examine you.


If the Doctor does feel you need to be seen in person, they can make an appointment in a timely manner at Townhill.


Please ask reception if you require any further information.


Please be advised this service is completely free of charge for Townhill patients.




CQC Report 2016


We are pleased to announce we passed our recent CQC inspection with a GOOD rating throughout. 

To view the findings please click here .

If you would like to provide feedback about your recent visit to the practice, please follow this link www.iwantgreatcare.org or NHS Choices. Your comments are always welcome.

Caterham Dene Minor Injury Unit (MIU)

The Minor Injury Unit is available to patients aged 18 and over and will see patients with minor injuries and minor illness.


Open every day between 8:00am and 8:00pm


(The last patient is seen at 7.30pm, although the unit is open until 8pm patients have to arrive by 7.30pm)

The address is Caterham Dene Hospital, Church Road, Caterham, CR3 5RA.


Introducing our Health Champions


We are very pleased to welcome to the Practice our Health Champions. There are 16 volunteers who are working alongside our staff with the aim of building on an already social and friendly community. 


When you are next in the Practice you will get the chance to meet some of the Health Champions face to face and can be recognised by their identity cards. The Champions are able to advise you of the many services available locally and will be pleased to assist you with matters such as the check-in machine, registering for our on-line services or using the blood pressure machines.


Over the next few months the Champions will be organising some events and activities that you can join in, designed to meet new people and have a good time. The first event organised is a coffee morning being held every Thursday from 10am to 12pm in the John Howard Room on the first floor. Please come along and join them.


We will keep you updated as more activities are organised.

National Diabetes Audit (NDA)

Townhill Medical Practice is taking part in an important national project about diabetes care and treatment in the NHS. This project is called the National Diabetes Audit (NDA). To take part we will share information about your Diabetes care and treatment with the NDA. The type of information and how it is shared is controlled by law and enforced by strict rules of confidentiality and security. Taking part in the NDA shows that the Practice is commited to improving care for people with Diabetes.


If you do not want your information to be used, please inform Reception, your GP or Nurse. This will not affect your care.

Accessible Information Standard

If you would like to receive information from us in an alternative format eg. large print or easy read, or if you need help communicating with us, for example if you use British Sign Language, please let us know.

GDPR - Privacy Notice

Please click on the links below to read our Privacy notice and for more information explaining what happens to your data. 

Privacy Notice








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