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 Townhill Medical Practice

 Guards Avenue, Caterham, Surrey, CR3 5XL
Tel: 01883 331900    
If you change any of your contact details, please inform us as soon as possible.
The slip attached to your prescription should be used to re-order your medication. Please tick only those items you require. Other relevant information is also sometimes included on this slip. If you do not have a slip you can request your prescription in writing (ensuring your name, address, telephone number, date of birth, the medication required and the dosage are clearly stated) or come to the surgery and complete a form.


Please allow 3 full working days (excluding weekends and public holidays) for us to process your request. If your request is left to the last minute we may have difficulty in complying with it in time.

Please note, we are unable to accept prescription requests by telephone.


You can deliver your repeat request to the surgery by posting it through the letter boxes positioned at the rear of the building or, if you wish, you may post your request and we can send the prescription back to you if you include a stamped addressed envelope.

Local chemists collect prescriptions requests from this practice. In some cases they are able to deliver. Please ask your pharmacist for the services they offer.

Prescriptions are not available for collection on Saturdays.


Alternatively, you can request your repeat medication on-line. You do need to be registered for our On-line Services (please go to the On-line Services tab at the top of the page for information on how to register), and once you  are set up, you can order on-line.

The on-line service is only avail able for patients aged 16 years and over. If you require repeat medication for under 16 year olds, please use the alternative methods listed above.



Electronic Prescribing Service (EPS)

 Under this service instead of a paper prescription being printed and collected, the prescription can be sent electronically to your chosen pharmacy.

This is an option service, if you want your prescriptions to be sent electronically you must speak to your chosen pharmacy and nominate them officially.  


Frequently Asked Questions

Q) Will the way I order my medication change?

A) No, you will still need to request your medication either directly at the practice, on-line or inform the pharmacy if they normally order on your behalf.

Q) If I don't get a paper prescription any more, I won't get a repeat order form so how do I request my next prescription?

A) The pharmacy will still give you a repeat order form when they give you your medication.

Q) How long will my repeat prescription take?

A) Please allow 2 full working days for us to process and send repeat prescriptions. Prescriptions are not processed at the weekend.
N.B. If an update or review is needed please allow more time as the doctor may need to see you before issuing more medication.

Q) If my prescription is electronic, how will you know where it is?

A) There is an audit trail on the computer so we can see if it is still at the practice awaiting approval or has been sent electronically to the pharmacy.

Q) Can all medication be sent using this electronic system?

A) No. Certain medications, such as as controlled drugs, must still be prescribed in paper format at present.

Q) I have prescriptions for catheters sent by post to the appliance company. What will happen to these?

A) These can still be printed and sent by post or you may nominate a Designated Appliance Company to receive them electronically.

Q) The pharmacy currently orders and collects my paper prescriptions. Will these automatically be converted to electronic ones?

A) No. If you wish to change to electronic  prescribing, you will need to nominate your chosen pharmacy to receive your prescriptions electronically. If you do not wish to change, then paper prescriptions will still be produced for collection.


Q) I use different pharmacies depending on where I am. Is this service suitable for me?

A) This service is more suitable for people who use the same pharmacy all the time, however you may be able to request a different pharmacy as a 'one-off'.

Q) I was using one pharmacy all the time but now I want to change to a different one. How do I do this?

A) You can change your nominated pharmacy either by informing the old or new pharmacy or by informing the practice.

Q) I have started using the Electronic Prescribing Service but find it does not suit me. Can I go back to paper prescriptions?

A) Yes. Please inform your pharmacy.

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