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 Townhill Medical Practice

 Guards Avenue, Caterham, Surrey, CR3 5XL
Tel: 01883 331900    
If you change any of your contact details, please inform us as soon as possible.


Data Protection

Privacy Notice for Patients


For further information please click here


There may be occasions where authorised research facilities would like you to take part in innovations, research, improving services or identifying trends. We work with research companies both academic and commercial for medical research purposes and if a patient does not wish to be involved then they can opt out by letting the practice know either via reception team or emailing the reception email address townhill.admin@nhs.net explaining that they wish to opt out.







Please read below for details of new ways of working in East Surrey and new ways of information sharing that should help improve the care you receive.


Alliance for Better Care Ltd (ABC Ltd) was launched in 2015 by a team of local GPs committed to improving the care of their patients through innovative solutions. In the future, certain services will start to be administered by and delivered through this organisation.


Why we collect information about you

Your doctor and other health professionals caring for you keep records about your health and any treatment and care you receive from the National Health Service.   These help ensure that you receive the best possible care from us. They may be written down (manual records), or held on a computer.  The records may include:


  • basic details about you, such as name, address, date of birth, NHS number and next of kin
  • contacts we have had with you, such as clinic visits
  • notes and reports about your health and any treatment and care you need
  • details and records about the treatment and care you receive
  • results of investigations, such as X-rays and laboratory tests
  • relevant information from other health professionals, relatives or those who care for you and know you well.

How your records are used to help you

Your records are used to guide and administer the care you receive to ensure:

  • your doctor, nurse or any other healthcare professionals involved in your care have accurate and up-to-date information to assess your health and decide what care you need when you visit in the future
  • allow us to contact you for health checks (for example, immunisation, cervical smears, breast screening or other preventative treatment)
  • full information is available should you see another doctor, or be referred to a specialist or another part of the NHS
  • there is a good basis for assessing the type and quality of care you have received
  • your concerns can be properly investigated if you need to complain

How your records are used to help the NHS

Your information may also be used to help us:

  • look after the health of the general public
  • pay your GP, dentist and hospital for the care they provide
  • audit NHS accounts and services
  • investigate complaints, legal claims or untoward incidents
  • make sure our services can meet patient needs in the future
  • prepare statistics on NHS performance
  • review the care we provide to ensure it is of the highest standard
  • teach and train healthcare professionals
  • conduct health research and development


Some of this information will be held centrally, but where this is used for statistical purposes stringent measures are taken to ensure that individual patients cannot be identified.  Anonymous statistical information may also be passed to organisations with a legitimate interest, including universities, community safety units and research institutions. 


Where it is not possible to use anonymised information, personally identifiable information may be used for essential NHS purposes.  These may include research and auditing services.  This will only be done with your consent, unless the law requires information to be passed on to improve public health.

How we keep your records confidential and secure

Everyone working for the NHS has a legal duty to keep information about you confidential and secure.


You may be receiving care from other people as well as the NHS (like Social Services).  We may need to share some information about you so we can all work together for your benefit.   We will only ever use or pass on information about you if others involved in your care have a genuine need for it. When we pass on any information we will ensure it is kept confidential and secure.


We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on. Again if we do need to disclose your information we will ensure it is kept secure.


Anyone who receives information from us is also under a legal duty to keep it confidential and secure.

We are required by law to report certain information to the appropriate authorities.  This is only provided after formal permission has been given by a qualified health professional.   Occasions when we must pass on information include:

  • notification of new births
  • where we encounter infectious diseases which may endanger the safety of others, such as meningitis or measles (but not HIV/AIDS)
  • where a formal court order has been issued

Our guiding principle is that we are holding your records in strict confidence and with a high level of security.

Who are our partner organisations?

The principal partner organisations, with whom information may be shared:

Strategic Health Authorities, NHS Trusts, Clinical Commissioning Groups, General Practitioners (GPs), Ambulance Services               


Your information may also, subject to strict agreements describing how it will be used, be shared with: NHS Common Services Agencies such as dentists, ophthalmic services etc., Social Services, Education Services, Local Authorities, Voluntary Sector Providers, Private Sector Providers

How we ensure your information is accurate

We also have a duty to ensure your information is accurate and up to date to make certain we have the correct contact and treatment details about you. To do this we undertake Information Quality Assurance Assessments to ensure we deliver improvements in the quality of the information we record about you.

How you can get access to your own health records

The Data Protection Act 1998, which came into force on 1 March 2000, allows you to find out what information about you is held on computer and in certain manual records.  This is known as “right of subject access”.  It applies to your health records.


If you want to see them you should make a request to the NHS organisations where you are being, or have been, treated. You are entitled to receive a copy but should note that a charge will usually be made.  You should also be aware that in certain circumstances your right to see some details in your health records may be limited in your own interest or for other reasons.

Further information

If you would like to know more about how we use your information or if, for any reason, you do not wish to have your information used in any of the ways described in this leaflet please speak to the health professionals (for example your Doctor) concerned with your care, or Practice Management.

Further information on Data Protection can be found on the Information Commissioners website:


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